Triage Specialist
Core
Manage patient calls, prioritize requests based on severity, schedule appointments, process pharmacy requests, and coordinate lab work for an ophthalmology practice.
Role type
Administrative Triage Specialist
Builds
Patient appointment schedules and medication distribution workflows
Domain
Healthcare / Ophthalmology
Deliverable
client delivery
Required skills
Call prioritization, appointment scheduling, pharmacy request processing, lab work coordination, patient communication, documentation
Preferred skills
Microsoft Office proficiency, flexibility, positive attitude
Responsibilities
Manage and prioritize patient calls based on urgency; Schedule return appointments and monitor task baskets; Process pharmacy requests and distribute sample drops; Follow up on outside lab work and present reports to doctors; Handle doctor-to-doctor and doctor-to-patient communications; Monitor and adjust patient schedules per doctor requests.