Senior Vice President, Global Delivery & Customer Engineering
Core
Lead the global customer-facing technical organization (Pre-Sales, Solutions Architecture, Delivery, Account Engineering) for a SaaS platform serving Internet Service Providers (ISPs) to deliver smart home services.
Role type
Senior Vice President, Global Delivery & Customer Engineering
Builds
Global delivery operations, scalable customer solutions, and technical engagement for Tier 1 and Tier 2 ISPs
Domain
Telecommunications, Broadband, Networking, Cloud Software, SaaS
Deliverable
Production ML models | product features | client delivery | infrastructure
Required skills
Global technical leadership, Pre-Sales Engineering, Solutions Architecture, Customer Project Delivery, Account Engineering, ISP operations, Wi-Fi, Cloud platforms, OSS/BSS, Team scaling
Preferred skills
None stated
Technologies
WiFi, AI, Machine Learning, OpenSync, Cloud platforms, OSS/BSS
Responsibilities
Define delivery strategy and operating models; Lead Pre-Sales and Solutions Architecture; Own deployment governance and implementation; Manage delivery risk and escalations; Partner with Sales, Product, and Engineering to align roadmap and capacity
Seniority
Executive (SVP), Strategy & Mentorship
