Customer Success Associate
Core
Support enterprise clients in adopting AI-driven market intelligence platform through onboarding, training, and engagement.
Role type
Customer Success Associate (IC)
Builds
Client adoption and usage of market intelligence platform
Domain
Financial services / Market intelligence / AI
Deliverable
product features
Required skills
1+ years user support or high-volume outreach experience, ability to explain complex issues simply, strong communication, rapport building, task management in fast-paced environment
Preferred skills
experience with diverse user types, curiosity about industry use cases
Technologies
AlphaSense platform
Responsibilities
Run 1:1 onboarding sessions for new users, conduct warm outreach to low-activity users via email and calls, support client sessions and onsite/virtual trainings, monitor customer health and retention, assist sales teams with product overview sessions and demos, capture and share user feedback with product teams
Seniority
Junior, hands-on IC