Senior Customer Support Specialist
Core
Deep technical expert resolving complex, ambiguous support cases for DealHub's B2B SaaS customers, focusing on CRM integrations, configuration logic, and multi-system diagnostics.
Role type
Senior Customer Support Specialist (Technical)
Builds
Resolved complex support tickets and validated fixes for DealHub's platform and integrations
Domain
B2B SaaS, CRM integrations, Data Engineering
Required skills
Advanced SQL, CRM integration architecture, API behavior analysis, Data sync logic, Root cause analysis, Complex troubleshooting, Technical documentation
Preferred skills
Experience with Salesforce/HubSpot/Microsoft Dynamics, Problem-solving under pressure
Technologies
SQL, Salesforce, HubSpot, Microsoft Dynamics, DealHub Platform
Responsibilities
Resolve escalated and technically ambiguous support cases, Diagnose multi-system issues across DealHub and CRM platforms, Investigate data-layer issues using advanced SQL, Serve as internal technical reference for complex product questions, Communicate with customers via email, phone, and video calls
Seniority
Senior, hands-on IC
