Customer Support Engineer
Core
Bridge between customers and core engineering to ensure rapid deployment of voice agents and resolve technical issues across the customer journey.
Role type
Senior Customer Support Engineer (AI/Voice)
Builds
Production-grade voice agents for enterprise clients
Domain
AI, Voice AI, Telephony
Deliverable
client delivery
Required skills
AI-native support, prompt engineering, REST APIs, webhooks, Python, JavaScript, SLA management, technical troubleshooting
Preferred skills
Voice/Telephony experience (SIP, WebRTC, Twilio), modern support tooling (Plain, Pylon), automation scripting
Technologies
Python, JavaScript, REST APIs, Webhooks, Plain, Pylon, SIP, WebRTC, Twilio
Responsibilities
Resolve customer support tickets via Slack, email, and Discord; optimize latency budgets and tool-calling for voice agents; build relationships with L1/L2 support and Forward Deployed Engineers; automate recurring ticket resolution; document debugging playbooks; surface customer feedback to product roadmap.
Seniority
Senior, hands-on IC