Community Services Consultant
Core
First point of contact for clients seeking disability support information, services, and referrals via the national Disability Gateway program.
Role type
Community Services Consultant (IC)
Builds
Client intake, referrals, and navigation of government funding systems (NDIS, My Aged Care)
Domain
Disability services / Social work / Public sector
Deliverable
client delivery
Required skills
Empathy, clear guidance, risk identification, system navigation, research, multitasking, emotional regulation
Preferred skills
Certificate III/IV or Diploma in aged care/community/disability services/psychology/counselling/social work, phone-based customer service experience, knowledge of Australian government funding bodies
Technologies
Multiple computer systems
Responsibilities
Conduct intake and referral support, perform research to connect clients with validated information, identify risks and vulnerabilities, assist callers in navigating government funding systems
Seniority
Individual Contributor
