IT Operations Support Engineer - A26362
Core
Manage operational takeover and steady-state management of COMET, StellarNet, COMET Mobile, and related services for the DCTD, ensuring continuity across stakeholders and security-conscious operating models.
Role type
Senior ICT Operations Support Engineer (Public Sector)
Builds
Operational continuity for government ICT services and device fleets
Domain
Public Sector / Government Technology Services
Required skills
Public-sector ICT operations, Vendor management, Billing and subscription management, Device lifecycle management, Security controls coordination, Stakeholder coordination, Process documentation, Action tracking
Preferred skills
MINDEF/SAF ICT context, GovTech service models, WOG shared services experience
Technologies
COMET, StellarNet, COMET Mobile
Responsibilities
Review and optimize IT processes and ways of working; Manage subscriptions, billing, cost recovery, and funding reconciliation; Coordinate TSM activities and continuity plans; Oversee device procurement, onboarding, and lifecycle management; Implement and coordinate security controls for different user populations; Maintain SOPs, RACI matrices, and action trackers.
Seniority
Senior, hands-on IC
