Fraud Operations Sr Supervisor
Core
Provide operational leadership and direction to a medium-sized team of Fraud Agents, ensuring performance metrics, customer service, and risk assessments for clients.
Role type
Senior Individual Contributor (Supervisor)
Builds
Fraud operations processes and team performance
Domain
Financial Services / Fraud Prevention
Required skills
Team leadership, performance management, risk assessment, process improvement, project management, hiring and staffing, compliance adherence, communication, Microsoft Office proficiency
Preferred skills
Succession planning, organizational change management, mentorship
Technologies
Microsoft Office
Responsibilities
Lead and develop a medium-sized team of Fraud Agents; manage department projects and analyze fraud trends; evaluate team performance and make staffing recommendations; drive organizational change and process improvement; recruit and hire productive candidates; ensure compliance with laws and regulations.
Seniority
Senior, hands-on IC
