Ops Sup Sr Supervisor - C11
Core
Lead and mentor a team of 16 employees to provide operations support services, specifically focusing on Disputes investigation activities.
Role type
Senior Operations Supervisor (Team Manager)
Builds
Operations support services for Citi's infrastructure and processes
Domain
Banking / Financial Services / Operations
Required skills
Team leadership and mentoring, Disputes process knowledge, Operational problem-solving, Staffing and hiring management, Performance evaluation, Risk assessment
Preferred skills
Proactive leadership, Time management, Clear communication
Technologies
Microsoft Office
Responsibilities
Lead and mentor a small Operation Support team through delegating daily tasks and responsibilities, Conduct training, monitor quality and quantity of team work and provide feedback on performance, Analyze Operations information and make evaluative judgements to solve problems, Identify and resolve routine problems and operational issues with broader departmental impact, Identify hiring needs to ensure adequate staffing, Serve as backup for manager, as needed
Seniority
Senior, intermediate management level