Fraud Operations Manager
Core
Lead a team of fraud analysts to drive short- and long-term initiatives, ensuring the organization scales and adapts to a complex fraud landscape while balancing risk mitigation with user experience.
Role type
Senior management-level fraud operations manager
Builds
Fraud operations organization and risk mitigation strategies
Domain
Financial services / Fraud prevention
Deliverable
production ML models
Required skills
Team leadership, strategic planning, stakeholder management, root-cause analysis, process improvement, vendor management, metric definition, risk assessment
Preferred skills
Data analysis, SQL proficiency, dashboard creation, engineering collaboration
Responsibilities
Inspire and develop a high-performing fraud investigations team; Establish clear goals and provide coaching; Set a strategic vision for the team; Proactively evolve the organization's strategy to scale operations; Collaborate with risk leadership to identify high-ROI investments; Maintain oversight of operational vendor performance; Lead root-cause analysis to predict and prevent risk; Define and manage core metrics, SLAs, and organizational performance; Identify gaps in systems and deliver process improvements; Ensure risk-management efforts do not compromise user experience.
Seniority
Senior, hands-on IC with management responsibilities
