Manager - Risk Analysis, Amazon Leo - Fraud and Abuse
Core
Lead a team of risk analysts to adjudicate complex fraud and abuse cases, drive automation, and identify new fraud trends to protect customers and maintain trust.
Role type
Manager, Risk Analysis (Fraud & Abuse)
Builds
Fraud and abuse prevention ecosystem, detection models, and enforcement rules
Domain
Financial services / Fraud prevention
Deliverable
production ML models
Required skills
Fraud investigation, team management, process improvement, stakeholder collaboration, risk assessment, automation design, scenario ideation, SOP adherence
Preferred skills
Scalable compliance solutions, customer-facing experience, Microsoft Office proficiency
Technologies
Microsoft Office (Outlook, Word, Excel)
Responsibilities
Audit adjudication of complex fraud and abuse cases; Navigate high-risk decisions impacting customer trust and financial exposure; Identify improvement opportunities and implement enhancements; Collaborate with product teams on escalations and edge cases; Provide feedback on tooling gaps and automation opportunities; Ideate new fraud scenarios to strengthen detection models; Recommend process improvements to mitigate emerging risks; Hire and develop a team of Risk Analysts
Seniority
Manager, people leadership