Application Support Analyst - Assistant Vice President
Core
Senior operational role managing L2 production support, incident resolution, and platform modernization for Citi's Securities Services data and client platforms.
Role type
Senior IC production support analyst (data platforms)
Builds
Business-critical data reporting platforms and client-facing data services
Domain
Financial services / Securities Services / Data Platforms
Required skills
Incident/problem/change management (ITIL), SQL, ITRS Geneos monitoring, Shell/Python scripting, Global follow-the-sun operations
Preferred skills
Cloud data platforms (Snowflake, Kafka, S3, Databricks), Grafana, AI-assisted operations tooling, Team mentoring
Technologies
ServiceNow, Grafana, ITRS Geneos, GCO, Snowflake, Apache Kafka, Amazon S3, Databricks, Couchbase
Responsibilities
Manage incident triage, investigation, and escalation; Coordinate start-of-day checks and regional handovers; Identify recurring incident patterns and drive root cause analysis; Improve observability via automation and monitoring; Act as SME for platforms and coach junior analysts; Manage change management activities including release preparation and risk assessments
Seniority
Senior, hands-on IC with mentorship responsibilities