Client Experience Associate SAFE Act - AVP - San Francisco, CA
Core
Seasoned professional applying disciplinary knowledge to improve processes and workflows within the Banking, Credit, and Investments platform, ensuring a seamless client experience in partnership with sales teams.
Role type
Senior IC Client Experience Associate (SAFE Act)
Builds
Onboarding processes, KYC workflows, and account opening procedures for private banking clients.
Domain
Banking, Credit, Investments, Wealth Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Analytical skills, Interpersonal skills, Relationship management, Attention to detail, Multitasking, Verbal and written communication
Preferred skills
Wealth management experience, Financial services experience
Technologies
FINRA SIE, Series 7, Series 66 (or Series 63 & 65)
Responsibilities
Apply specialized knowledge to complete monitoring, assessment, analysis, and evaluation of onboarding processes and data; Partner with sales teams and internal partners (KYC, Account Opening) to fulfill client requests; Ensure all documentation is current, accurate, and complete; Support clients navigating KYC/onboarding and account opening processes; Assess and escalate risk in business decisions to safeguard the firm's reputation and assets.
Seniority
Mid-Senior level (5-8 years experience)
