Program Senior Group Manager, Branch Performance Strategy and Execution
Core
Define and execute enterprise strategy for sales productivity, performance management, goal setting, and client experience insights across a network of ~650 branches and ~5,000 frontline colleagues.
Role type
Senior leadership program manager (branch performance strategy)
Builds
Enterprise-wide performance frameworks, goal-setting methodologies, and reporting tools for the branch network
Domain
Financial Services / Branch Operations / Performance Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, cross-functional partnership, data-driven goal allocation, executive presentation, complex program execution, stakeholder influence, analytical problem solving, financial planning support, performance benchmarking, team leadership
Preferred skills
Performance management expertise, client experience measurement frameworks, PMP/PgMP/CAPM certification, MBA
Technologies
Excel, PowerPoint
Responsibilities
Lead enterprise productivity strategy and execution; Manage and develop a team overseeing complex enterprise-wide initiatives; Lead end-to-end design and delivery of goal setting across all branch job families; Partner with senior leaders to align on goal-setting methodologies; Leverage advanced analytics to identify productivity opportunities and implement targeted strategies; Design measurement frameworks benchmarking branch and banker performance; Lead design and governance of performance metrics and scorecards; Define strategy for reporting tools and dashboards; Lead analysis of client experience data to identify themes and opportunities; Serve as key advisor on performance management philosophy; Develop and present data-driven narratives to executive leadership; Partner with Finance to support planning processes and track performance; Build partnerships with senior leaders to align priorities; Diagnose systemic performance issues and develop data-driven solutions; Present and gain consensus on high-impact initiatives with executive leadership
Seniority
Senior, hands-on IC with significant influence and team management