Unified Solutions Group Business Program Manager: ABS Portfolio

## About the role Delivering insight-driven performance tracking to optimize outcomes ## Portfolio Execution & Program Management - Execute strategic initiatives across the ABS VAS portfolio, translating business priorities into scalable programs and deliverables - Drive end-to-end execution of adoption, activation, and growth programs aligned to portfolio goals - Manage timelines, dependencies, and risks to ensure consistent delivery at scale - Enable field teams with clear positioning, plays, and readiness materials to drive VAS adoption - Align stakeholders across Sales, Delivery, Engineering, Finance, and GTM to ensure cohesive execution - Drive clarity on roles, handoffs, and ownership to reduce friction and accelerate outcomes - Act as a key connector between strategy, field, and delivery teams - Design and execute programs that accelerate customer adoption, usage, and value realization - Ensure programs are aligned to customer needs and business priorities ## Performance Tracking & Insights - Analyze performance trends, field feedback, and customer signals to assess program effectiveness - Deliver insights that inform decision-making and continuous improvement - Contribute to improving the scalability, consistency, and clarity of the VAS portfolio ## Experience working across Sales, Delivery, Engineering, and GTM teams, with the ability to drive alignment without direct authority ## Data-Driven Decision Making - Strong analytical skills with experience using data (e.g., Excel, Power BI, or similar tools) to track performance, identify trends, and inform decisions ## Stakeholder Management - Demonstrated ability to communicate effectively with senior stakeholders, drive accountability, and maintain alignment through structured operating rhythms ## Problem Solving & Continuous Improvement - Ability to identify root causes, simplify complex processes, and drive ongoing improvements based on business and customer insights ## Nice to have - Experience in cloud services, AI, or enterprise technology solutions, particularly in adoption, customer success, or services delivery models - Experience driving go-to-market programs, field enablement, or adoption initiatives - Familiarity with outcome-based delivery models and portfolio lifecycle management ## Requirements - Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement - Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement - OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement - OR equivalent experience.