Ops Support Specialist
Core
Provide day-to-day operations support, maintain records, resolve customer inquiries, and facilitate training for Citi's operations team.
Role type
entry-level operations support specialist
Builds
operational stability and client service for Citi's operations infrastructure
Domain
Banking operations
Deliverable
dashboards & analysis
Required skills
record maintenance, customer inquiry resolution, dispute process knowledge, Microsoft Office proficiency, analytical skills, problem-solving, written and verbal communication
Preferred skills
Pega, G36 functionality, Continuity of Business testing, Lean process improvement
Responsibilities
Resolve customer inquiries and supervise escalated issues, communicate daily with management on productivity and MIS indicators, facilitate training based on staff needs, assist with Lean and process improvement projects, resolve complex problems based on best practices, assess risk and ensure compliance with laws and regulations