Banking Operations Support Specialist
Core
Entry-level banking operations support providing record maintenance, account opening, customer inquiry resolution, and transaction reconciliation for Citi clients.
Role type
entry-level banking operations specialist
Builds
operational support services and account management for Citi clients
Domain
Banking / Financial Services
Required skills
banking operations, transaction reconciliation, dispute process management, financial calculations, data validation, Microsoft Office, operational procedures, internal controls, regulatory compliance
Preferred skills
Mortgage operations, loan processing, payment services, Pega, G36 functionality, Continuity of Business testing, Lean process improvement
Technologies
Pega, G36, Management Information System (MIS)
Responsibilities
Resolve customer inquiries and supervise escalated issues; maintain records and documentation; open accounts in coordination with the Core Team; communicate daily with management on productivity and MIS indicators; assist with training and staff questions; support process improvement projects; assess risk and ensure compliance with laws and regulations.
Seniority
Entry-level, 1-6 years experience