Customer Solutions Officer
Core
Entry-level voice operations support providing sales support, MIS, record maintenance, and account management for banking clients.
Role type
entry-level IC customer solutions officer (voice operations)
Builds
daily operational support services for banking clients
Domain
Banking / Financial Services / BPO
Required skills
BPO voice experience, compliance administration, risk assessment, report preparation, stakeholder liaison
Preferred skills
Banking and Financial account experience, English conversation skills
Technologies
None stated
Responsibilities
Assist with administration of compliance procedures and control systems, ensure accuracy of research and compliance advice, develop information regarding required changes in reports and procedures, support sales force and management by implementing recommendations, fulfill clients' necessities while providing an exceptional client experience, appropriately assess risk when business decisions are made
Seniority
Entry-level, hands-on IC