Collections Support Specialist
Core
Entry-level operations support providing record maintenance, account management, and customer service for Citi's clients.
Role type
entry-level collections support specialist
Builds
operational support services for Citi's clients
Domain
Banking / Collections Operations
Required skills
collections operations, recovery operations, fraud and dispute resolution, chargebacks, credit bureau knowledge, transactional processing platforms, Microsoft Office and Access
Preferred skills
Lean and process improvement, risk assessment, compliance with laws and regulations
Responsibilities
Resolve customer inquiries and supervise escalated issues, Identify opportunities to offer value added products and services, Communicate daily with management on productivity and MIS indicators, Facilitate training based on staff needs, Assist with ongoing Lean and process improvement projects, Appropriately assess risk when business decisions are made
Seniority
Entry-level, 2-4 years experience