Ops Support Specialist
Core
Provide day-to-day operations support, record maintenance, account opening, and customer service for Citi's clients and internal teams.
Role type
Entry-level operations support specialist
Builds
Operational support services and client account management
Domain
Banking operations / Financial services
Required skills
Transaction processing, Account maintenance, Record documentation, Customer inquiry resolution, Data validation, Financial calculations, Dispute process knowledge, Microsoft Office proficiency, Risk assessment, Process improvement
Preferred skills
Core Banking experience, Pega/G36 functionality, Continuity of Business testing, Trust Receipt creation, Lean methodology
Technologies
Pega, G36, MIS, Microsoft Office
Responsibilities
Resolve customer inquiries and supervise escalated issues, Identify opportunities to offer value-added products, Communicate daily with management on productivity and MIS indicators, Facilitate training based on staff needs, Assist with ongoing Lean and process improvement projects, Appropriately assess risk and drive compliance with laws and regulations
Seniority
Entry-level, 3-5 years experience