Technical Support Representative
Core
Troubleshoot customer issues across hardware, software, and networking systems to deliver exceptional technical support services.
Role type
Technical Support Representative
Builds
Customer support interactions and resolutions for Nextiva's conversation-centric platform
Domain
Customer Experience / IT Support
Deliverable
client delivery
Required skills
Troubleshooting, analytical skills, documentation, multitasking, PC/Mac OS knowledge, Microsoft Office, networking knowledge, advanced English fluency
Preferred skills
AI tool usage (ChatGPT, Copilot), hardware knowledge
Responsibilities
Troubleshoot customer issues across hardware, software, and networking systems; Document customer interactions, issues, and resolutions; Maintain and update systems to ensure optimal performance; Manage multiple requests simultaneously in a high-volume environment; Follow through on customer issues until resolution; Continuously build technical knowledge of Nextiva products and processes
Seniority
Individual Contributor, 2+ years experience
