Front Office All Rounder
Core
Front Office All Rounder assisting hotel guests from inquiry to check-out, managing reservations, and delivering exceptional hospitality.
Role type
Front Office Agent
Builds
Guest check-ins, check-outs, and reservation management
Domain
Hospitality
Deliverable
client delivery
Required skills
Reservation management, room allocation, payment processing, guest complaint resolution, property management systems proficiency
Preferred skills
Opera Cloud, valet services support, flexible scheduling
Responsibilities
Manage reservations via phone, email, and online platforms; allocate rooms based on preferences and availability; handle payment transactions; suggest room upgrades and amenities; maintain reservation records; resolve guest complaints.
Seniority
Individual Contributor
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