Head of Operations & Customer Experience
Core
Lead operations and customer experience for Cabify's Peru market, optimizing mobility services for riders, drivers, and corporate clients.
Role type
Senior leadership operations and customer experience head
Builds
Scalable operational models, standardized processes, and high-quality customer support frameworks
Domain
Urban mobility / Ride-hailing / Customer operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic vision, team leadership, process optimization, customer-centric mindset, data-driven decision making, cross-functional coordination, partner relationship management, regulatory compliance, P&L management, AI/automation knowledge
Preferred skills
Postgraduate degree, startup/tech hypergrowth experience, financial management expertise
Technologies
AI tools, automation platforms
Responsibilities
Plan and optimize operations aligned with business goals, standardize and improve internal processes, lead customer support strategy, build analytical frameworks for agile decision-making, coordinate with global and local stakeholders, develop high-performance teams, ensure regulatory compliance
Seniority
Senior, hands-on IC with strategic leadership
