Customer Support Agent- DE
On-site
Core
Providing customer support via phone, email, chat, and social media for German-speaking merchants using SumUp's POS solution.
Role type
Customer Support Agent
Builds
Merchant support and process optimization for SumUp's payment and financial tools
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
German (fluent), English (fluent), CRM systems, multi-tasking, problem solving
Responsibilities
Answering customer inquiries via multiple channels, supporting merchants on POS solution questions, optimizing customer support processes