Customer Success Business Partner
Core
Strategic advisor and transformation partner helping enterprise customers leverage Anaplan's AI-infused scenario planning platform to drive measurable business outcomes and maximize ROI.
Role type
Senior Customer Success Business Partner (Strategic Advisor)
Builds
Customer success plans, playbooks, case studies, and executive business review narratives
Domain
Enterprise Performance Management (EPM), Scenario Planning, Finance & Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic partnership with C-suite, Executive Business Reviews, Center of Excellence governance, ROI measurement, platform adoption strategies, commercial expansion, stakeholder management, FP&A or Supply Chain planning expertise, EPM knowledge
Preferred skills
CA/MBA, MBA, experience in management consulting
Technologies
Anaplan platform, AI capabilities
Responsibilities
Own and nurture relationships with C-suite executives; Lead outcome-driven Executive Business Reviews; Advise on establishing Centers of Excellence; Drive measurable ROI and adoption; Identify and drive platform expansion opportunities; Serve as the voice of the customer to internal teams; Manage key customer relationships and escalation points
Seniority
Senior, hands-on IC with strategic focus
