Manager, Technical Services
Core
Lead and manage the Americas West Technical Services team to drive customer success, oversee onboarding and SOW delivery, and ensure alignment with global Professional Services objectives.
Role type
Manager, Technical Services (Professional Services)
Builds
Enterprise iPaaS solutions for Fortune 500 companies
Domain
Enterprise Integration Platform as a Service (iPaaS), Automation, Agentic AI
Deliverable
client delivery
Required skills
Technical team leadership, solution design and implementation, project/program management, global distributed team management, integrations and systems design, RESTful APIs, iPaaS platforms expertise, SDLC support, resource management
Preferred skills
iPaaS sales or pre-sales advisory, startup/high-growth environment experience, PMP or Scrum certification, enterprise application knowledge (Salesforce, NetSuite, Workday, ServiceNow, SAP, Oracle EBS), OEM/embedded SaaS models
Technologies
Workato, Tray.io, TIBCO, Dell Boomi, MuleSoft, webMethods, Oracle Integration Suite, Python, Java, RESTful APIs, Salesforce, NetSuite, Workday, ServiceNow, SAP, Oracle EBS
Responsibilities
Lead and manage the Americas West Technical Services team; Drive customer success by overseeing onboarding, SOW delivery, support packages, and strategic services; Maximize team productivity by managing resource allocation, utilization, and compliance; Develop and coach team members through goal setting, performance management, and continuous enablement; Recruit and grow talent, supporting hiring, onboarding, and career development; Coach team members on becoming trusted advisors to customers and partners; Represent Technical Services in customer strategy sessions, QBRs, internal planning, and company-wide events; Manage customer escalations and partner cross-functionally with Account Management, Sales, and Product & Engineering; Track and report on key metrics such as team and individual VMTs and project performance; Contribute to services offerings by helping define packages, enabling cross-functional teams, and assisting Sales with preparing customers for the onboarding phase; Develop deep expertise in Workato's proprietary frameworks (GEARS) and provide close-loop feedback from implementations to improve and evolve delivery methodology; Champion cross-functional collaboration, attending leadership planning sessions, company events, and contributing to internal strategy and enablement.