Customer Experience Assistant (Box Office)
On-site
Core
Public-facing assistant handling ticket sales, exchanges, refunds, and front-of-house support at box offices and festival venues.
Role type
Customer Experience Assistant (Box Office)
Builds
Ticket sales transactions and merchandise management for the Adelaide Fringe festival
Domain
Live events / Arts festivals
Deliverable
product features
Required skills
Customer service, sales transactions, basic troubleshooting, high-pressure problem solving, system learning
Preferred skills
Ticketing system experience (Red61), arts festivals, First Aid/CPR
Technologies
Red61
Responsibilities
Handle ticket sales, exchanges, and refunds; manage merchandise and materials; maintain box office space; resolve customer issues on the spot