Customer Success Manager
Core
Guide construction clients through Fieldwire platform deployment, training, and workflow optimization to ensure satisfaction and account expansion.
Role type
Customer Success Manager (Construction SaaS)
Builds
Fieldwire platform adoption and usage for construction companies
Domain
Construction industry + Construction project management software
Deliverable
product features
Required skills
Construction project management, Platform configuration, Client training delivery, Technical troubleshooting, Stakeholder communication, Process improvement
Preferred skills
Field and office management experience, Startup environment adaptability
Technologies
Fieldwire
Responsibilities
Configure and utilize the Fieldwire platform, Integrate Fieldwire into client workflows, Manage a portfolio of new and existing customers, Conduct training and demonstrations, Communicate customer feedback to the product team, Troubleshoot technical issues
Seniority
Mid-level, hands-on IC
