Director, Product Enablement
Core
Lead three connected functions (Technical Writing, Product Enablement, and Partnerships Experience Academy) to build a cohesive operating model for documentation, training, certifications, and in-product guidance.
Role type
Director, Product Enablement & Documentation Strategy
Builds
Scalable content outputs including documentation, learning programs, certifications, and in-app guidance for product teams and partners.
Domain
B2B SaaS / Commerce Partnership Marketing Platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing leadership, product enablement strategy, cross-functional leadership, systems thinking, ambiguity management, LMS platform management, certification program design, complex product environment navigation
Preferred skills
Experience with Pendo or Posthog, managing managers, digital learning content creation
Technologies
Pendo, Posthog, LMS platforms
Responsibilities
Lead managers and teams for Technical Writing, Product Enablement, and PXA; Set priorities and quality standards across functions; Partner with cross-functional leaders to capture complex knowledge; Improve consistency and quality of documentation and training outputs; Coach leaders to build a high-performing organization
Seniority
Director, hands-on leadership
