Sr. Engagement Manager, LATAM
Core
Trusted advisor leading large, complex Professional Services & Training (PS&T) implementation and value realization programs for customers in Latin America.
Role type
Senior Engagement Manager (Professional Services)
Builds
Standard and customized Professional Services & Training (PS&T) programs, including migrations and Centers of Excellence initiatives.
Domain
Data & AI (Databricks Lakehouse, Apache Spark, Delta Lake)
Deliverable
client delivery
Required skills
Strategic leadership of cross-functional programs, full-cycle sales of PS&T programs, account growth and upsell/cross-sell strategies, cross-functional alignment with Sales/GTM, customer sentiment monitoring and escalation, large-scale program planning and service delivery management.
Preferred skills
Deep understanding of Partner funding programs (Microsoft, AWS, Google), strong knowledge of Databricks architecture and migration benefits.
Technologies
Databricks, Apache Spark, Delta Lake, MLflow, Microsoft, AWS, Google
Responsibilities
Independently scope and lead large, complex initiatives with multiple workstreams; Drive full-cycle sales of PS&T programs; Identify and pursue upsell and cross-sell opportunities; Partner with Sales and GTM teams to prioritize regional targets; Proactively monitor customer sentiment and take corrective actions.
Seniority
Senior, hands-on IC
