Technical Support Agent - Brazil, 12-9pm BRT
Core
Provide fast, effective technical support to wholesale distributors using Canals' SaaS platform for order processing and workflow management.
Role type
Technical Support Agent (SaaS)
Builds
Customer support operations for a B2B SaaS platform
Domain
B2B SaaS / Wholesale Distribution
Deliverable
client delivery
Required skills
Troubleshooting, API testing, SQL querying, Session analysis, Documentation, Process improvement
Preferred skills
Startup experience, Industrial/logistics domain knowledge, Workflow automation
Technologies
Zendesk, Postman, FullStory, SQL
Responsibilities
Respond to customer inquiries via live chat and email, Troubleshoot product and integration issues, Test API endpoints and run SQL queries, Investigate customer behavior using session data, Collaborate with CSMs and Solutions teams, Document resolutions and update knowledge base
Seniority
Individual Contributor, 1-3 years experience