Senior Pre- & Post-Sales Customer Engineer, Enterprise
Core
Senior Customer Engineer owning strategic Enterprise accounts, driving technical strategy for complex deployments, and connecting technical execution to business outcomes like retention and expansion.
Role type
Senior IC Customer Engineer (Pre- & Post-Sales)
Builds
Customer-specific implementation playbooks, repeatable fixes, and workflows for enterprise clients
Domain
SaaS / Digital Adoption Platforms / Product Analytics
Deliverable
client delivery
Required skills
Strategic account management, complex front-end implementation (HTML/CSS/JS/REST APIs), ambiguous problem solving, technical escalation, AI tool integration, mentoring
Preferred skills
Mobile app development (Swift/Android/React Native), data architecture, AI/ML concepts
Technologies
HTML, CSS, JavaScript, REST APIs, Swift, Android, React Native
Responsibilities
Partner with Account Directors on pre-sales motions and technical evaluations; Lead onboarding for strategic customers including integrations and training; Identify opportunities to expand adoption across underutilized features; Serve as escalation point for complex technical challenges; Build playbooks and coach peers to improve team capability; Assess account health and lead complex customer interactions; Drive measurable improvement in customer health and expansion
Seniority
Senior, hands-on IC with mentorship responsibilities