Service Desk Engineer
Core
Providing Level 1-3 Service Desk support for ERP and BI systems, handling ticketing and incident resolution.
Role type
Service Desk Engineer
Builds
IT support services for ERP and BI environments
Domain
IT Services / ERP & BI
Deliverable
client delivery
Required skills
BMC Remedy, SD+ ticketing tool, ITIL process, incident management, shift work
Preferred skills
Quick learning, monitoring skills
Technologies
BMC Remedy, SD+
Responsibilities
Manage service desk tickets, resolve incidents, adhere to ITIL processes, work rotational shifts
Seniority
Mid-level (1-3 years experience)
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