Support Engineer - Chinese Speaker
Core
End-to-end ownership of customer technical issues, SDK implementation troubleshooting, and feedback loop collaboration with Engineering to fix bugs and update knowledge base.
Role type
Senior Support Engineer (Chinese Speaker)
Builds
Customer success via technical resolution and product feedback
Domain
Mobile analytics / Digital advertising
Deliverable
client delivery
Required skills
SQL or querying languages, technical customer support, SDK troubleshooting, REST API understanding, data analysis
Preferred skills
Mobile (iOS/Android) development/QA, web/mobile marketing, digital advertising
Technologies
SQL, iOS, Android, REST APIs
Responsibilities
Troubleshoot SDK implementation issues with customer app development teams, collaborate with CSM/Product/Engineering to resolve technical issues, enrich client Knowledge Base, create and lead support improvement processes
Seniority
Senior, hands-on IC