Production Support
Core
Providing L3 technical support, post-implementation maintenance, and troubleshooting for ERP and BI solutions.
Role type
Production Support Engineer
Builds
Maintains and supports live ERP and BI environments
Domain
IT Services / ERP and Business Intelligence
Deliverable
client delivery
Required skills
Unix, LDAP, messaging, scripting, troubleshooting, analytical problem solving
Preferred skills
training peers, leading technical action plans, full ownership of escalated issues
Technologies
Unix, LDAP, messaging systems
Responsibilities
Providing customer support in post-implementation support and maintenance, troubleshooting in a live technical environment, taking full ownership for resolution with escalated customers, leading technical action plans, providing expertise to team on projects
Seniority
Individual Contributor
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