CX Manager - ERP Integration Solution
Core
ERP SME and integration owner diagnosing customer issues, defining integration requirements, and driving resolution end-to-end for finance workflows. (via careerplan.io/jobs/F6-007-DE-E6C-cx-manager-erp-integration-solution-at-stampli)
Role type
Senior IC CX Manager (ERP Integration)
Builds
Clear integration solutions for ERP finance systems and P2P workflows
Domain
Financial operations / ERP integration
Deliverable
production ML models
Required skills
ERP implementation, ERP consulting, P2P workflows, troubleshooting configuration/data flow/mapping, cross-functional collaboration, AI tools usage
Preferred skills
AP automation, multi-entity ERP integrations, APIs, technical troubleshooting, AI agent design
Responsibilities
Own ERP integration issues across bugs, feature gaps, and customer requirements; Serve as L3 support lead for complex finance workflow cases; Diagnose setup, configuration, data flow, mapping, permissions, and sync issues; Define functional requirements and solutions for integration fixes; Lead escalations with clear internal/external communication; Use AI tools to improve triage, analysis, RCA, and communication
Seniority
Senior, hands-on IC
