CST - Associate - Social CST
Core
Handle customer concerns and complaints on social media platforms, resolve merchant queries via chat/call, and oversee campaign management to ensure brand consistency.
Role type
Associate Social Media Customer Support Specialist
Builds
Customer service interactions and brand-consistent social media campaigns for Paytm
Domain
Financial services / Social media customer support
Deliverable
client delivery
Required skills
Social media escalations management, Chat/email support, Multi-tasking, Problem-solving
Responsibilities
Resolving day-to-day merchant queries via chat/call, Overseeing day-to-day management of campaigns, Ensuring brand consistency in copy tone and voice, Supervising social media interactions to ensure positive customer experience, Developing and implementing timelines to achieve targets