Claims Support Officer
Core
Provide administrative and customer service support to Claims Consultants, ensuring claims are progressed efficiently and customers remain informed throughout the claim journey.
Role type
Claims Support Officer (Administrative & Customer Service)
Builds
Insurance claims processes for homeowners and businesses impacted by storm and hail damage
Domain
Insurance / Property Restoration
Deliverable
client delivery
Required skills
Customer service, administration, contact centre operations, inbound/outbound phone handling, stakeholder communication, problem-solving, documentation management, multi-system data entry, prioritization
Preferred skills
Insurance or claims industry experience, empathy, adaptability to fast-paced environments
Technologies
Multiple internal claim management systems
Responsibilities
Manage inbound and outbound customer calls, provide administrative support to the wider claims team, assist with the progression of insurance claims through various stages, communicate with customers regarding claim updates and next steps, prepare and maintain claim documentation, liaise with customers, insurers, and internal stakeholders, respond to customer enquiries and concerns professionally, ensure information is accurately maintained across multiple systems