Support Services Intern - 986
Core
IT support analyst providing first- and second-line technical support for end-user devices, applications, and services in office and hybrid environments.
Role type
Support Services Analyst (IT Support)
Builds
Reliable access to devices, applications, collaboration tools, and services for employees
Domain
IT Support / Enterprise Technology
Deliverable
client delivery
Required skills
incident triage and resolution, device and OS support, endpoint security management, onboarding and offboarding coordination, SLA management, root cause analysis, technical communication to non-technical audiences
Preferred skills
Windows/Linux/macOS troubleshooting, Intune or Jamf familiarity, ServiceNow experience, networking basics, identity and access management, SaaS administration
Responsibilities
Triage and resolve support requests via email or ServiceNow; provide technical support for devices, OS, collaboration tools, and security systems; coordinate onboarding and offboarding; manage incident lifecycle from intake to closure; collaborate with engineering teams on escalated issues and root cause analysis