Support-Mitarbeiter:in DE, EN (m/w/d)
Core
Providing telephone and written support for existing and new customers, handling inbound/outbound calls, and managing 1st level support for e-mobility and mobile internet infrastructure issues.
Role type
Customer support specialist (e-mobility & mobile internet)
Builds
Customer support services for e-mobility and mobile internet products
Domain
E-mobility and mobile internet infrastructure
Deliverable
client delivery
Required skills
German (fluent), English (B2/C1), PC and Office software proficiency, CRM documentation, ticket creation and management, appointment scheduling
Preferred skills
Experience in customer service or sales, growth mindset
Responsibilities
Handling inbound and outbound calls, creating tickets for e-mobility support, processing backoffice tickets for mobile internet and infrastructure disruptions, scheduling appointments
Seniority
Entry-level