Flagship Client Experience Manager
Core
Lead a new department dedicated to Client Experience & Hospitality within the Sydney Flagship, designing immersive client journeys and orchestrating exclusive events.
Role type
Senior retail operations manager (luxury hospitality)
Builds
Immersive client experiences, strategic engagement programs, and high-end event activations
Domain
Luxury retail / High Jewelry / Hospitality
Deliverable
product features
Required skills
Strategic planning, team leadership, event curation, budget management, clienteling, cross-functional collaboration
Preferred skills
Jewelry/watchmaking industry knowledge
Technologies
None stated
Responsibilities
Set up and develop a new Client Experience team; Design and curate in-boutique and external events (private viewings, high tea, dinners); Manage gifting campaigns and budgets; Represent the Maison to internal and external audiences; Maintain presence on the sales floor to promote strategic clienteling; Coach and develop the team.
Seniority
Senior, hands-on IC with team management