Director, Technical Account Management
Core
Lead and scale a high-impact team of Technical Account Managers serving as the persistent technical authority for Airtable's most strategic Premium Support customers, ensuring their environments leverage AI agent capabilities and automation architecture.
Role type
Director, Technical Account Management
Builds
Scalable frameworks for technical health assessment, team delivery models, and architectural guidance for enterprise customers on Airtable's platform.
Domain
SaaS / No-code platform / AI Agents / Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Platform architecture and integration, AI agent capabilities, automation architecture, schema design, team leadership, strategic planning, data analysis, stakeholder management, technical troubleshooting
Preferred skills
Experience with Field Agents, Omni, MCP connectivity, building scalable frameworks, mentoring ICs, navigating high-stakes escalations
Technologies
Airtable, Field Agents, Omni, MCP, automation pipelines
Responsibilities
Lead and scale a high-performing team of Technical Account Managers; Own the team's technical depth across Airtable's agent capabilities; Coach and mentor Managers and ICs; Establish and evolve frameworks for assessing technical health; Engage directly with customers during critical technical projects; Partner across Sales, Customer Success, and Support; Drive program development and influence product direction; Leverage data and KPIs to inform decisions.
Seniority
Director, strategic leadership & team scaling
