ICT Application Support Specialist
Core
Analyze, evaluate, modify, test, and implement site-wide information systems; provide first and second-level end-user support for business applications, networks, and hardware.
Role type
Mid-level ICT Application Support Specialist
Builds
Site-wide information systems, user accounts, network configurations, and custom application documentation
Domain
IT Operations / Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-user support, virtual server configuration, hardware troubleshooting, network configuration, security patching, remote access support, basic scripting (PHP, JSP, SQL)
Preferred skills
Microsoft Access, HTML, xHTML, CSS, MySQL, Oracle, TCP/IP networking
Technologies
Microsoft Windows 2012/Win7, Linux, Cisco Callmanagers, VoIP phones, VMWare, Microsoft Office, FTP, RDP, VPN
Responsibilities
Provide first and second level end-user support on a wide range of systems; Maintain and configure virtual servers and hardware; Resolve user hardware and software problems; Set up computers with software, security patches, and network settings; Support remote access issues; Document IT procedures and generate manuals for custom applications; Research and negotiate pricing for IT purchases
Seniority
Mid-level, hands-on IC
