Customer Service Advisor - Days
Core
Providing friendly, professional support to small business customers via phone, email, and live chat, resolving issues efficiently from start to finish.
Role type
Customer Service Advisor
Builds
Customer support interactions for a fintech platform serving small businesses
Domain
Financial services / Fintech
Deliverable
client delivery
Required skills
Strong customer service experience in contact centre, excellent verbal and written communication, sound judgement, ability to handle high volume, proactive attitude, empathetic nature
Responsibilities
Answering customer inquiries via phone, email, and live chat; resolving issues with full ownership; listening to understand concerns and delivering practical solutions; keeping up to date with products and policies; proactively identifying ways to improve customer experience; recognizing customers needing additional support
