Call Centre - Customer Service Officer ASO2 - SA PATHOLOGY (POOL)
Core
First point of contact for clients, patients, and health professionals, providing telephone enquiry services and managing incoming calls.
Role type
Customer Service Officer (Call Centre)
Builds
Telephone enquiry services and courier request routing for a public healthcare organization
Domain
Healthcare / Public Health
Deliverable
client delivery
Required skills
telephone manner, verbal communication, workload management, problem solving, data recording, Microsoft applications
Responsibilities
handling telephone enquiries, routing courier pickup and delivery requests, managing incoming calls, assisting with general enquiries
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