Senior Incident Response Analyst
Core
Coordinate and manage major incident activities, restore failed services, and partner with Problem Management on Root Cause Analysis for Sev1 and Sev2 incidents.
Role type
Senior Incident Response Analyst
Builds
Restored services and operational stability for hosted health insurance customers
Domain
IT Operations / Cloud Infrastructure / Incident Management
Required skills
Major Incident Management, ITSM processes, APM tools (DataDog, AppDynamics, New Relic, Dynatrace, Solarwinds), Hyper-converged infrastructure, Software Defined Networks, Hybrid cloud, AWS, Virtualized environments, Unix, Windows
Preferred skills
None stated
Technologies
DataDog, AppDynamics, New Relic, Dynatrace, Solarwinds, AWS, Hyper-converged infrastructure, Software Defined Networks, Unix, Windows
Responsibilities
Coordinate and manage Major Incident process activities, Support Major Incident Management reporting (KPIs and customer SLAs), Drive standard execution of the Major Incident Management process, Record and classify received Incidents and undertake immediate effort to restore failed services, Partner with Problem Management on the RCA process, Create, define, and manage Technical Action Plans when major incidents occur
Seniority
Senior, hands-on IC
