Senior Customer Success Manager
Core
Senior Customer Success Manager owning enterprise client relationships and guiding them on leveraging AI-native marketing tools to drive business outcomes.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Client retention, account expansion, and strategic marketing performance improvements
Domain
Marketing Technology (Martech) / Paid Advertising
Deliverable
client delivery
Required skills
Enterprise account management, executive stakeholder engagement, strategic business reviews, account health monitoring, data analysis and reporting, cross-functional collaboration, playbook development
Preferred skills
Agency or AdTech experience, startup experience (Series A–C), hands-on experience with Meta/Google paid media platforms, familiarity with AI tools in marketing
Technologies
Adora platform, Meta, Google
Responsibilities
Lead executive business reviews and strategic planning sessions with VP and CMO-level stakeholders; assist with renewals and account expansion; monitor account health and proactively mitigate risk; pull and interpret performance reports to diagnose issues; advocate for client needs with product teams; build CS playbooks and processes
Seniority
Senior, hands-on IC