Customer Support Coordinator
Core
First point of contact guiding prospective residents and families through their journey to finding a new home at an aged care facility.
Role type
Customer Support Coordinator
Builds
Resident admissions and onboarding process
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
Client consultation, relationship building, enquiry management, record keeping, system navigation, multi-tasking
Preferred skills
Experience in aged care, healthcare, hospitality, or community services
Responsibilities
Respond to enquiries via phone, email, and in person; coordinate requests, bookings, and follow-up actions; maintain accurate records in relevant systems; escalate and follow up on priority matters; provide clear information and reassurance to residents and families.
Seniority
Individual Contributor
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