Member Support Specialist (East Bay)
Core
Front-of-house administrative support and patient experience management in a primary care clinic.
Role type
Member Support Specialist (Administrative Assistant)
Builds
Seamless in-office patient experience and operational flow for One Medical clinics.
Domain
Healthcare / Primary Care
Deliverable
product features
Required skills
Patient intake and scheduling, Insurance verification and billing knowledge, Office management and upkeep, Team collaboration, Technology proficiency (Slack, G-suite, Zoom, EHR)
Preferred skills
Empathy and compassion, Innovative problem solving, Adaptability to change
Technologies
Slack, G-suite, Zoom, 1Life (Electronic Medical Record System)
Responsibilities
Patient check-in/check-out and same-day schedule management, Insurance verification and billing support, Office opening/closing and space maintenance, Team huddles and ad-hoc provider support, Monitoring patient feedback and outreach
Seniority
Individual Contributor, entry-level to mid-level