Air Operations Associate
Core
Plan and execute air shipments, manage bookings, and resolve issues to meet service commitments for global trade clients.
Role type
Air Operations Associate (Freight Forwarding)
Builds
Air freight shipments for 10,000+ clients across 109 countries
Domain
Global Trade / Air Freight Logistics
Required skills
Air shipment planning and execution, Stakeholder liaison, Documentation (MAWB/HAWB/AMS/EDI), Issue resolution and troubleshooting, Billing and invoicing, Data reporting and analysis, Compliance with international shipping regulations, Process improvement
Preferred skills
Strategic vision, Hands-on execution, Adaptability to new platforms
Technologies
Excel, Flexport systems, EDI (FHL/FWB)
Responsibilities
Manage and execute air bookings, Decide on shipment consolidation, Liaise with shippers and agents, Create and maintain shipment files, Follow up on customer claims and coordinate solutions, Issue invoices and verify subcontractor invoices, Prepare customer statistics and reports, Ensure compliance with regulations
Seniority
Mid-level, hands-on IC